Daniel Mantell

We had a wonderful meal here in 2011. Trying to have a meal here in 2022 has been so incredibly unpleasant that it has completely destroyed the massive amount of enthusiasm we once had.

Their reservation system provides no information about whether or not reservations are available - it will allow you to make a reservation on a given day once it has opened up, and then says that the restaurant will contact you within 2 weeks if your attempt has been successful. Every night at midnight a new day opens up for reservations, but since you don't receive any immediate feedback, you basically are stuck trying every night. Which I did for about a month.

They don't respond to you in two weeks, either. After about 2 months, I received emails telling me that I had been successful on two dates, and requiring me to make a bank transfer within 48 hours for the price of the meal. After reading other reviews which confirmed this, we made the transfer. Several days after Asador Etxebarri received and accepted our funds, they cancelled both reservations.

The only point of contact for the restaurant is an email address which only spits back automatic responses. There is no phone number, and the company that administers their reservation system has no ability to comment on it.

As a result of all this bullshit, I am out several months worth of effort, and they have stolen 484 euros from us. I am completely disgusted and I don't understand why they feel it is appropriate to treat people this way.